Privacy Policy

This Privacy Policy describes how mParivahan Guide ("we," "us," or "our") collects, uses, and discloses information when you visit our website at parivahan.app (the "Site"). We are committed to protecting your privacy and being transparent about our data practices.

By accessing or using our Site, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access the Site. This policy applies only to our website and not to any third-party websites or services that may be linked from our Site.

We encourage you to read this Privacy Policy carefully and to check this page periodically for any changes. Your continued use of the Site after any modifications to the Privacy Policy will constitute your acknowledgment of the modifications and your consent to abide by and be bound by the updated Privacy Policy.

We collect certain information automatically when you visit our Site. This information does not reveal your identity or personally identifiable information but helps us understand how our Site is being used and how we can improve it. The types of information we collect include:

• Device Information: We collect information about the device you use to access our Site, including the device type, operating system, browser type, and screen resolution.
• Usage Data: We collect information about how you interact with our Site, including pages visited, time spent on pages, links clicked, and the referring URL that led you to our Site.
• IP Address: Your IP address is automatically collected when you visit our Site. We may use this to approximate your general geographic location (country or city level) for analytics purposes.
• Cookies and Similar Technologies: We use cookies, web beacons, and similar tracking technologies to collect and store information about your interactions with our Site. See our Cookie Policy section below for more details.

We do not collect personal information such as your name, email address, phone number, Driving License number, Vehicle Registration number, or any other government-issued identification information. Our Site is purely informational and does not require user registration or account creation.

The information we collect is used for the following purposes:

• Site Analytics: To understand how visitors use our Site, identify popular content, and improve the overall user experience. We analyze traffic patterns, page views, and user behavior to make informed decisions about content and design improvements.
• Performance Monitoring: To monitor the performance and uptime of our Site, detect technical issues, and ensure our Site is functioning properly for all users.
• Advertising: To display relevant advertisements through Google AdSense and other advertising networks. Third-party advertisers may use cookies to serve ads based on your prior visits to our Site or other websites.
• Security: To protect our Site against malicious activity, spam, and abuse. We may use automated systems to detect and prevent unauthorized access or fraudulent activity.
• Legal Compliance: To comply with applicable laws, regulations, and legal processes. We may disclose information if required by law or in response to valid legal requests.

We use Google AdSense to display advertisements on our Site. Google AdSense uses cookies to serve ads based on your prior visits to our Site and other websites on the Internet. Google's use of advertising cookies enables it and its partners to serve ads based on your visit to our Site and/or other sites on the Internet.

Google uses the DoubleClick DART cookie (and similar technologies) to serve ads to users based on their visit to our Site and other sites on the Internet. Users may opt out of the use of the DART cookie by visiting the Google Ad Settings page. You may also opt out of personalized advertising by visiting Google Ads Settings.

Third-party vendors, including Google, may use cookies to serve ads based on a user's previous visits to our website or other websites. This is known as remarketing or retargeting. You can opt out of Google Analytics for Display Advertising and customize Google Display Network ads by visiting Google Ads Settings.

For more information about how Google uses data, please review Google Privacy Policy and Google Advertising Privacy.

We may use analytics tools to track and analyze traffic on our Site. These tools collect information about how visitors use our Site, including the pages they visit most often, the time they spend on each page, and the actions they take. This information is used to improve our Site and the content we provide.

These analytics tools may use cookies and similar tracking technologies to collect usage data. The information collected is typically aggregated and anonymous, meaning it cannot be used to identify you personally. We use this data solely to understand usage patterns and improve our website.

If you wish to opt out of analytics tracking, you may use browser extensions or settings that block analytics scripts and cookies. Most modern browsers allow you to control cookie settings and block third-party cookies entirely.

Our Site may contain links to third-party websites, including but not limited to official government portals such as parivahan.gov.in, DigiLocker, and the e-Challan portal. These third-party websites have their own privacy policies, and we are not responsible for the privacy practices or content of these external sites.

We encourage you to read the privacy policies of every website you visit, especially when providing personal information. Our inclusion of links to third-party websites does not imply our endorsement of the linked websites or their content, products, or services.

We strive to ensure that all links on our Site direct users to legitimate and official government resources. However, we cannot guarantee the security or privacy practices of external websites and are not responsible for any data you provide to third-party sites.

We take reasonable measures to protect the information collected through our Site from unauthorized access, alteration, disclosure, or destruction. We use industry-standard security practices, including secure servers, encryption (SSL/TLS), and access controls to safeguard data.

However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security. We are not responsible for any unauthorized access, hacking, data loss, or other breaches that may occur despite our best efforts.

Since we do not collect personally identifiable information (such as names, email addresses, or government ID numbers), the risk associated with any potential data breach is significantly reduced. The data we collect is primarily anonymized usage and analytics data.

Our Site is not directed to children under the age of 13 (or the applicable age of consent in your jurisdiction). We do not knowingly collect personal information from children under 13 years of age. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us so we can take appropriate action.

Since our Site is an informational guide about a government transport application, the content is primarily intended for adults who hold Driving Licenses or own vehicles. However, we ensure that our content is appropriate for general audiences and does not contain material that would be harmful to minors.

Depending on your jurisdiction, you may have the following rights regarding your data:

• Right to Access: You have the right to request information about the data we collect about you and how it is used.
• Right to Rectification: You have the right to request correction of any inaccurate or incomplete data we hold about you.
• Right to Erasure: You have the right to request deletion of data we hold about you, subject to legal obligations.
• Right to Restrict Processing: You have the right to request that we limit how we use your data.
• Right to Data Portability: You have the right to request a copy of your data in a structured, machine-readable format.
• Right to Object: You have the right to object to certain types of data processing, including direct marketing.

To exercise any of these rights, please contact us using the information provided below. We will respond to your request within a reasonable timeframe and in accordance with applicable laws.

Cookies are small text files that are stored on your device when you visit a website. They are widely used to make websites work more efficiently and to provide information to the owners of the site. Our Site uses the following types of cookies:

• Essential Cookies: These cookies are necessary for the Site to function properly. They enable basic functions like page navigation and access to secure areas of the Site.
• Analytics Cookies: These cookies help us understand how visitors interact with our Site by collecting and reporting information anonymously. They help us improve the user experience.
• Advertising Cookies: These cookies are used by Google AdSense and other advertising partners to deliver relevant advertisements. They may track your browsing activity across different websites.

You can control and manage cookies in your browser settings. Most browsers allow you to refuse cookies, delete existing cookies, or alert you when a cookie is being set. Please note that disabling cookies may affect the functionality of our Site and your ability to access certain features.

We reserve the right to update or modify this Privacy Policy at any time without prior notice. Any changes will be effective immediately upon posting the revised Privacy Policy on this page. The "Last Updated" date at the top of this page indicates when the Privacy Policy was last revised.

We encourage you to review this Privacy Policy periodically for any updates or changes. Your continued use of the Site after the posting of changes constitutes your acceptance of such changes. If you do not agree with the revised Privacy Policy, you should discontinue your use of the Site.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us through our Contact Us page.

We will make reasonable efforts to respond to your inquiry within 30 business days. For matters related to Google AdSense or advertising, you may also contact Google directly through their privacy and support channels.

Please note that we are NOT a government agency. For any official government services, complaints, or grievances related to transport services, please contact the appropriate government authorities through parivahan.gov.in.